Require that every API publish clear support channels so consumers know exactly how to get help and what to expect when they ask. I want the path to a human, an issue tracker, or a community forum documented alongside the API, with the scope and hours of each channel made explicit. Support is part of the contract; an API without a way to raise problems leaves consumers stranded the moment something breaks. Naming and standing behind support channels signals that a provider intends to be a dependable partner, which is why I hold it as a requirement.
Support Channels Defined
Experiences
Developer Experience
Developer experience is the sum of every interaction a developer has with an API, from the first time they land on the portal to the hundredth time they call an endpoint in production. It covers do...
Communication
Consistent communication about the production and consumption of APIs is critical for effective enterprise governance. APIs are inherently difficult to visualize, making it essential to invest in m...
Lifecycle
support_agent Support Beta
Support is where I find out what my API is actually like to use. Whether it is a forum, a ticketing system, or office hours, giving consumers a real way to get help is part of the contract. Every s...
