Require that an API honors the rights of its consumers and the people its data represents, including access, correction, portability, and deletion. As APIs become the infrastructure of public and economic life, the operations behind them carry real responsibility for how that power is used. Honoring consumer rights transparently builds the kind of durable trust that regulation and backlash cannot easily shake.
Consumer Rights Honored
Strategies
APIs Serve the Public Interest
APIs are increasingly the infrastructure of public and economic life, and that comes with responsibility. I believe API operations should weigh the interests of consumers, communities, and the publ...
Experiences
Trust
Establish trust with API consumers will evolve and build over time, and is something that can be lost in a very short period of time. Trust will depend on other experiences like quality and reliabi...
Legal
The legal aspects of producing and consuming APIs can quickly derail even the best-laid plans for API producers and disrupt the roadmaps of developers building applications and integrations. Terms ...
Lifecycle
balance Governance Production
Governance is how everything on this lifecycle stays aligned as an operation scales. Policies, rules, and standards applied consistently across teams are what keep APIs coherent without slowing eve...
